Privacy Policy

HomeSay Technologies India ("HomeSay", "we", "us" or "our") operates the website homesay.in and provides home painting, interior design, furniture polishing, waterproofing and allied home improvement services across Delhi NCR. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.

By using our website, submitting an enquiry, booking a service or making a payment, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information you provide directly

• Contact details — name, phone number, email address.
• Service details — property address, PIN code, area in square feet, type of service required, preferred schedule.
• Enquiry content — messages, requirements and any information you share while requesting a quote or estimate.
• Payment information — where you pay online, transaction details processed through our payment gateway partner.

1.2 Information collected automatically

• IP address, browser type and version, device type and operating system.
• Pages visited, time spent, referring URL and general usage patterns.
• Cookies and similar technologies, including analytics cookies (Google Analytics and Google Tag Manager).

2. How We Use Your Information

Purpose	Details
Service delivery	To respond to enquiries, prepare quotations, schedule site visits and carry out the services you book.
Payments	To process payments, issue GST invoices and maintain statutory accounting records.
Communication	To send booking confirmations, service updates and responses to your queries via call, SMS, email or WhatsApp.
Improvement	To understand how our website is used and improve our services and user experience.
Legal compliance	To comply with applicable tax, accounting and other legal obligations in India.

3. Payment Information

Online payments on our website are processed through Cashfree Payments, a payment aggregator authorised by the Reserve Bank of India. When you make a payment, you are redirected to or served a secure interface operated by the payment gateway.

We do not collect, see or store your complete card number, CVV, UPI PIN, net-banking credentials or any other payment authentication data. That information is captured directly by the payment gateway over an encrypted connection and is handled under their security standards and privacy policy. We receive only a transaction reference, the payment status and the amount.

4. Sharing of Information

We do not sell, rent or trade your personal information. We share it only in the following circumstances:

• Service professionals — with painters, carpenters, designers and supervisors assigned to your job, limited to what they need to reach you and complete the work.
• Payment gateway — with Cashfree Payments to process transactions and handle refunds or chargebacks.
• Service providers — with hosting, analytics and communication providers who process data on our behalf under confidentiality obligations.
• Legal requirement — where disclosure is required by law, court order or a lawful request from a government authority.

5. Cookies

Our website uses cookies to keep the site functioning correctly and to measure traffic. You can disable cookies through your browser settings, though some parts of the site may not work as intended if you do. Analytics cookies help us see which pages are visited most and where visitors come from; they are not used to identify you personally.

6. Data Retention

We retain enquiry and booking records for as long as needed to provide the service and to meet our legal, tax and accounting obligations. Financial and GST records are retained for the period required under Indian tax law. When information is no longer required, it is deleted or anonymised.

7. Data Security

Our website is served over HTTPS with a valid SSL certificate, so information submitted through it travels encrypted. We apply reasonable technical and organisational safeguards to protect the data we hold and restrict access to authorised personnel.

That said, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of your information, where we are not required to retain it by law.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, write to us at homesayindia@gmail.com. We will respond within a reasonable period.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party sites, including social media pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website after a change constitutes acceptance of the revised policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, concerns regarding the processing of your personal data may be addressed to: