Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all bookings and payments made to HomeSay Technologies India through homesay.in or any other channel. It forms part of our Terms and Conditions.

1. Cancellation by You

You may cancel a confirmed booking by contacting us by phone or email. The refund on any advance paid depends on when you cancel, measured from the scheduled start date of work:

When you cancel	Refund of advance paid
More than 7 days before the scheduled start date	100% refund
3 to 7 days before the scheduled start date	75% refund
48 to 72 hours before the scheduled start date	50% refund
Less than 48 hours before the scheduled start date	No refund of advance
After work has commenced	Refund of the unused balance only, after deducting the value of work completed and materials already procured or used

Deductions in the later slabs reflect costs we have already committed on your behalf — materials ordered, labour scheduled and site slots reserved that cannot be reallocated at short notice.

2. Cancellation by HomeSay

We may cancel a booking if the site is not accessible or not ready, if required permissions have not been obtained, if site conditions make the work unsafe, or for reasons beyond our reasonable control.

Where we cancel for any reason not attributable to you, you receive a full refund of all amounts paid, with no deduction.

3. Custom and Made-to-Order Work

Modular kitchens, wardrobes, TV units, designer beds, pooja mandirs and similar carpentry are manufactured to your measurements and specification. Once material has been cut or fabrication has begun, these items cannot be cancelled or refunded, as they have no resale value.

Materials specially procured to your chosen colour, brand or specification are non-refundable once ordered.

4. Quality Concerns and Rework

If the completed work does not match the agreed scope or specification, tell us within 7 days of handover with photographs and a description of the issue.

• We will inspect the site, normally within 3 working days.
• Where the concern is found valid, our first remedy is rectification at no additional cost.
• A refund is considered only where the defect cannot reasonably be rectified, and is limited to the value of the affected portion of the work.

Minor variation in colour, shade, texture or finish is inherent to painting, polishing and handcrafted work and is not treated as a defect.

5. Failed and Duplicate Payments

If your account is debited but the booking is not confirmed, or if you are charged twice for the same booking, the amount is normally reversed automatically by your bank or the payment gateway within 5 to 7 working days.

If the amount is not reversed within that period, write to us at homesayindia@gmail.com with your transaction reference, date and amount. We will trace the payment with the gateway and confirm the outcome to you.

6. How to Request a Refund

Send the following to homesayindia@gmail.com, or call +91 70115 14282:

• Your name and registered phone number
• Booking reference or invoice number
• Date and amount of payment, and the transaction reference
• Reason for the refund request, with photographs where the request relates to quality

7. Refund Processing and Timelines

Stage	Timeline
Acknowledgement of your request	Within 2 working days
Assessment and decision, including site inspection if required	Within 7 working days
Refund initiated by HomeSay after approval	Within 3 working days
Credit to your account by your bank	5 to 10 working days from initiation

• Refunds are made to the original payment method used for the transaction. We do not refund to a different account, card or UPI ID.
• Refunds are processed through Cashfree Payments. The time taken for the credit to appear depends on your bank or card issuer and is outside our control.
• Payment gateway charges, where non-recoverable, and applicable GST already remitted to the government may be deducted from the refund amount.
• We do not charge any separate fee for processing a refund.

8. Grievance Redressal

If you are not satisfied with the outcome of a refund request, escalate it to us in writing. We aim to resolve all escalated complaints within 30 days of receipt.

Nothing in this policy limits any right available to you as a consumer under the Consumer Protection Act, 2019.