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Questions, answered properly
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01
Price and quotations
A partner measures every wall, ceiling and surface on site and records the areas in the app. The server prices them against the paint you choose — material, labour, preparation and GST are all shown as separate lines on your quotation, so you can see what each part costs. Nothing is priced before the measurement.
Yes. The visit, the measurement and the quotation cost nothing, and you are under no obligation once you have them. If you decline the quote, that is the end of it — there is no visit charge and nothing to pay.
Yes. Your quotation names the exact brand and product, and the material line covers it. If you upgrade the paint the quote is revised and you see the new total before you accept it.
02
Booking and the visit
No. Covering and moving furniture is part of the job and it is quoted with the rest — that is the whole difference between our furnished and unfurnished home painting. Anything fragile or valuable is worth putting away yourself.
Noida and Greater Noida, including Greater Noida West. We add areas as we find partners for them, and the app checks your exact address rather than going by city — so it will tell you straight away whether we can reach you.
Usually within 24 hours across Noida and Greater Noida, and often the same day. You pick a two-hour window when you book, and you can move it later from the app.
Yes. Once a partner is assigned you see their name, photograph, rating and job count in the app, and they call before setting off.
03
During the work
It is proof of work. You read the start code to the partner when they begin and the completion code when you are happy with the job — neither is ever shown to them in their app. Do not share a code before the work it belongs to has happened.
A single room is usually one to two days. A 2 BHK is typically three to five, and a full 3 BHK a week — but the quotation gives you a schedule for your specific job, room by room, so you know where you are sleeping.
Tell us straight away. Damage caused by a partner during a HomeSay booking is ours to put right — that is the difference between booking through us and hiring somebody directly.
Do not read out the completion code. Tell us what is wrong and we will get it put right at no cost to you — and if it is still not right, we will resolve it directly.
04
Payment and cancellation
On a quoted job you pay an advance when you accept the quotation, and the balance when the work is done. Each instalment appears in your order with its own Pay button, and nothing is charged automatically. Fixed-price items are paid when you book.
Yes. Open the booking and tap Cancel, and our team reviews it and confirms any refund with you directly. A job a partner has already started cannot be cancelled from the app — call us instead.
No, and please do not. Every payment is made by you to HomeSay online, and our partners are paid by us. If anyone on a HomeSay booking asks you for cash, refuse and tell us.
If the finished work is not to the standard set out in your quotation, tell us within seven days and we will put it right at no cost. Paint manufacturers' own product warranties are separate and are named on your quotation.
Still not answered?
Send it over. Someone who actually schedules the work will reply, usually within a couple of hours.