Refund & cancellation policy

Cancelling a booking

You can ask to cancel any booking from the app until a partner has started work on it. Open the booking, tap the menu in the top right, and choose Cancel this booking.

Cancelling from the app raises a request with our team rather than cancelling instantly. Somebody reviews it, releases the slot, and calls or messages you to confirm — usually the same day.

Refunds

Any refund is decided when our team reviews your cancellation, and we confirm the amount with you before it is processed. What comes back depends on how far the job had got — whether a partner had been assigned, had travelled to you, or had already started.

Once confirmed, refunds are returned to the original payment method. Banks usually take 5 to 7 working days to show them.

Bookings that cannot be cancelled in the app

• A job a partner has already started, verified with your start code
• A job that has been completed
• A quotation you have accepted and paid an advance on — call us and we will work out what is fair

If the partner cannot make it

Sometimes a partner has to move a booking. You will get a notification asking you to accept a new time or keep the original — both slots are held until you answer, so nothing is lost while you decide.

If we cannot find anyone for your slot at all, we cancel it ourselves and refund you in full.

Talk to us

Anything that does not fit the above, call 7011514282. Somebody answers 24×7 and can cancel, reschedule or refund a booking that the app will not let you touch.