Terms & conditions

Who these terms are between

These terms govern your use of the HomeSay website and app, and any service you book through them. HomeSay is a trade name of HomeSay Technologies India, registered in Uttar Pradesh, India, GSTIN 07FKMPP2713L1ZP.

By booking a service you accept these terms. If you do not accept them, please do not book.

What HomeSay is

HomeSay is a platform that connects you with independent service partners — painters, waterproofing crews and finishing specialists — and manages the pricing, scheduling, payment and quality of the work they do for you.

Our partners are not employees of HomeSay. HomeSay is nonetheless responsible to you for the quality of a job booked through the platform, and a complaint about a partner is ours to resolve rather than yours to pursue with them.

Quotations and pricing

• A price shown on a fixed-price service is the price you pay for the scope described, before GST where GST is shown separately.
• A service marked as quoted is priced only after a partner has measured on site. Nothing is charged for that visit, the measurement or the quotation.
• Quotations are itemised and are calculated by HomeSay from the recorded measurements and the paint or material you select. A partner cannot alter the price of a job.
• A quotation is valid for the period stated on it. After that it may be re-issued at current rates.
• Work outside the scope of an accepted quotation — a wall that turns out to be damp, a surface that needs additional preparation — is quoted separately and requires your approval before it starts.

Payment

• All payments are made by you to HomeSay, online, through our payment partner. Card, UPI and banking details are collected by that partner and are never seen or stored by HomeSay.
• Our partners do not collect money from you. If anyone working on a HomeSay booking asks you for cash, please refuse and tell us.
• On a quoted job, payment is split into instalments shown in your order — typically an advance when you accept the quotation and the balance on completion.
• GST is charged at the applicable rate and is shown as a separate line.

Start and completion codes

Each booking has a four-digit start code and a four-digit completion code. You read the start code to the partner when they begin, and the completion code only when the work is finished and you are satisfied with it.

Neither code is ever shown to the partner in their app. Sharing a code before the work it belongs to has been done removes your own protection, so please do not.

Rescheduling and cancellation

You can reschedule a booking from the app and the partner is notified automatically. Cancellations are covered by our refund and cancellation policy, which forms part of these terms.

A job that a partner has already started cannot be cancelled in the app — call us instead and we will resolve it with you directly.

Your responsibilities

• Give us access to the property at the agreed slot, and tell us in advance about anything that affects access — lift bookings, society rules or restricted working hours.
• Tell us about known problems before the visit, particularly damp, structural damage or recent plumbing work.
• Put away anything fragile or valuable. Furniture is covered and moved as part of the job, but we would rather not handle irreplaceable items at all.
• Make sure water and a working power socket are available in each room being worked on.

Workmanship

If the finished work is not to the standard described in your quotation, tell us within seven days and we will put it right at no cost to you.

This does not cover damage caused after the work is completed, ordinary wear, or a problem arising from a defect in the building that was identified and declined at quotation stage.

Liability

HomeSay is liable for loss or damage caused by our own negligence or that of a partner while carrying out a booking. Our liability for any single booking is limited to the value of that booking, except where the law does not permit such a limit.

We are not liable for delays caused by circumstances outside our control, including weather, building or society restrictions, or a failure of supply.

Reviews and content

Ratings and reviews you leave may be published alongside the partner's profile and on our website. Please keep them about the work. We remove content that identifies a third party, that is abusive, or that we have good reason to believe is untrue.

Changes and governing law

We may update these terms. The version in force is the one published here on the day you book, and material changes are notified in the app.

These terms are governed by the laws of India, and the courts at Gautam Buddha Nagar, Uttar Pradesh have exclusive jurisdiction.

Last updated

September 2026.